Competency Models
in Employee Performance Management

WingSpan's performance and competency management solution comes complete with a unique blend of competency-based software and services that enable you to maximize employee talent to achieve success.

Why competencies?

A competency is defined as a behavior or set of behaviors that describes excellent performance in a particular work context (e.g., job, role or group of jobs, function, or whole organization). These characteristics are applied more and more by organizations because they provide significant help with key problems such as:

• clarifying workforce standards and expectations
• aligning individuals, teams, and managers with the organization's business strategies
• creating empowerment, accountability, and alignment of coach, team member, and employer in performance development
• developing equitable, focused appraisal, and compensation decisions

What is a competency model?

A competency model is a set of success factors, often called competencies, that include the key behaviors required for excellent performance in a particular role. Excellent on-the-job performers demonstrate these behaviors much more consistently than average or poor performers. These characteristics generally follow the 80-20 rule, in that they include the key behaviors that primarily drive excellent performance.
Our database of competencies provides our customers with a unique advantage for helping our clients "jump-start" competency development processes in their own organization. The database of models is based on 20 years of competency studies from the following sources:

• Discrete studies with more than 100 organizations resulting in more than 500 competency models, skills profiles, and best practices frameworks
• More than 5,000 behavioral event or other in-depth interviews (e.g., executives, benchmarking, etc.)
• More than 600 group interviews, focus groups, and stakeholder meetings for model testing and refinement
• More than 8,000 feedback surveys for model testing and refinement
  

Each competency in the database stems from an actual study and has undergone extensive revision and testing. In fact, no competency or behavioral indicator is included in the database unless it represents:

• An item tested interactively in a formal study process
• A success factor "common" to a particular model type (i.e., idiosyncratic or singular behaviors are not included)
• An item subjected to review and editing by more than one experienced consultant

What competency models are available?

Level-Specific Leadership Executive Leader General Manager CFO CIO COO Middle Manager Team Leader	Topic-Related Six-Sigma Change Leadership Team Leadership High Involvement Work teams Influence Skills Interpersonal Skills Facilitation Skills Team Leader Culture Assessment
Functional Specific Human Resources Finance Marketing Product Management Customer Service Sales Information Systems Engineering Manufacturing Environmental, Health, and Safety Sourcing Consulting Administrative Support	Core Competencies Personal Attributes Management Skills Global United States Europe Mexico Far East